What types of products do you offer at lovingwhiskers,
we provide a unique selection of pet products, including plush toys and stylish pet tents. Our offerings are designed to enhance the comfort and playtime experience for your furry friends, combining quality craftsmanship with aesthetic appeal.
How can I ensure the quality of the products I purchase?
We prioritize quality in our product selection. Each item is carefully curated to meet high standards of craftsmanship and durability, ensuring that both pets and their owners can enjoy our products for an extended period.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will also need the receipt or proof of purchase to initiate a return.
How do I initiate a return or exchange?
To start a return, please contact us at lovingwhiskers0@gmail.com. If your return is accepted, we will provide a return shipping label and instructions on how to send your package. For exchanges, we recommend returning the item and making a separate purchase for the new item.
What should I do if my item is defective or damaged?
We recommend inspecting your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately at lovingwhiskers0@gmail.com we can evaluate the issue and resolve it promptly.
Are there any items that cannot be returned?
Certain items are non-returnable, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you ship internationally?
We currently offer shipping options for various regions. Please check our shipping policy for specific details regarding international shipping availability and any associated fees.